At The Bradbury Group, our commitment to delivering world-class customer service remains at the heart of everything we do. As customer needs continue to evolve, we are investing in expanded facilities, enhanced technology, and additional resources to ensure we can provide the highest level of support for years to come.
To support continued growth within our Engineering and Mechanical Customer Service Departments, we have significantly expanded our customer service workspace. Our previous facility occupied approximately 1,700 square feet, and we have now increased that space to 3,000 square feet.
This expansion provides room for future growth while creating a more efficient environment for our support teams. The additional space allows us to enhance communication capabilities, improve workflow, and accommodate additional personnel.
Our service organization currently includes 18 field service engineers supported by an in-house team. These dedicated professionals work together to provide rapid response and expert assistance to customers across the industry.
With the expanded facility, we are positioned to grow our support team and continue delivering the responsive service our customers expect. Additional workspace also allows for improved phone support systems and upgraded technology that help us resolve issues more quickly and efficiently. “This expansion reflects the critical role customer service plays in our business. As demand continues to grow, we’re investing in our people, engineering expertise, and technology, to stay ahead. Our move into a new 3,000-square-foot facility isn’t about added space, it’s about creating the capacity to grow our internal customer service team by over 30%. This allows us to bring in top engineering and service talent, strengthen our technical support, and continue delivering the fast, high-quality response our customers depend on” said Jamie Schultz, Senior Manager Customer Service and Materials.
The Bradbury Group offers a wide range of services designed to maximize equipment performance, reduce downtime, 
These services help customers improve productivity, maintain operational efficiency, and ensure their equipment continues to perform at its best. “This new space gives us the opportunity to rethink how we operate—improving how we manage incoming requests, enhancing communication, and ultimately reducing response times for our customers.” Jamie added.
The Bradbury Group is committed to providing world-class customer service through our service departments. Our knowledgeable staff brings decades of experience in the metal processing industry and stands ready to assist with spare parts needs, service contracts, technical questions, and ongoing equipment support.
By utilizing the latest technology, our team can quickly assess issues and provide solutions in a timely manner. This proactive approach helps minimize downtime, reduce operational disruptions, and keep our customers running efficiently.
As we continue to invest in our facilities, technology, and people, our focus remains unchanged: delivering exceptional support and building lasting partnerships with our customers. The expansion of our customer service operations is another step forward in ensuring we are ready to meet the challenges of today while preparing for the opportunities of tomorrow.
HELPING YOU GET WHAT YOU WANT, NEED, AND EXPECT.